Frequently Asked Questions
Everything you need to know about your Alpinestars order and gear.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for technical gear?
We offer a 30-day return policy for all items. Products must be in their original, unused condition with all tags and packaging intact. Please note that safety equipment that has been worn on a ride cannot be returned.
Do you offer international shipping?
Yes, Alpinestars ships to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How do I ensure I am buying the correct size?
Each product page features a detailed 'Size Guide' button. We recommend taking your measurements while wearing any base layers you intend to use with the gear to ensure an accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer installment payment options through Klarna.
Is there a warranty on Alpinestars products?
Yes, all Alpinestars products are covered by a limited warranty against defects in materials and workmanship for a period of one year from the date of purchase.